Will I receive a receipt after I place my order?
Once you have placed your order online you will receive a written order confirmation via email.
You can also view and download order confirmations from your dashboard as well as tracking individual items on your dashboard.
If you have made payment by credit or debit card you should receive a receipt via email separately to this.
If you have placed an order to be paid when shipped, the receipt will not be emailed until payment is charged to your card. If you are paying by bank transfer, cheque or direct debit, we will not send a receipt.
In all circumstances you can use your order confirmation as proof of order and your invoice as proof of purchase; your invoice will be issued when the goods are shipped.
You can track orders, and reprint invoices from our website.
How do I place an order?
Your First Order As a new retailer there are several ways you can place your first order: On our website Register for an account, and get access to thousands of beautiful products at trade prices. You can place your first order online and get started ...
How long will my order take to arrive?
Accessory Orders Provided all components are in stock, your accessory order will be made and dispatched within a few days. You can expect delivery within a week unless you have requested a rush order, then it will be with you in 2-3 working days. ...
What courier will you use to send my order?
All orders are sent direct via courier from our UK location. We use DPD for all domestic deliveries, smaller parcels may be sent with Royal Mail if they are non urgent. For international deliveries, we will use either DPD or DHL, depending on the ...
What is your minimum order?
We never ask stockists to place minimum orders with us, we would prefer you order the styles you love and build your collection at a pace you feel comfortable with. We look forward to working with you over many years, so you are always welcome to try ...
Will I be able to wear my tiara all day?
Each band is made by hand especially for each tiara to ensure a comfortable fit. Coated in soft threads, each band can be worn all day without any discomfort. Flexible and malleable, you can tighten or open out the hairband to make sure it fits you ...