What courier will you use to send my order?
All orders are sent direct via courier from our UK location. We use DPD for all domestic deliveries, smaller parcels may be sent with Royal Mail if they are non urgent. For international deliveries, we will use either DPD or DHL, depending on the destination, delivery times and quoted price at the time of delivery.
All orders are fully trackable from the dashboard. You should see your courier provider and tracking number on your invoice, or track it directly through our website.
Will I receive a receipt after I place my order?
Once you have placed your order online you will receive a written order confirmation via email. You can also view and download order confirmations from your dashboard as well as tracking individual items on your dashboard. If you have made payment by ...
How long will my order take to arrive?
Accessory Orders Provided all components are in stock, your accessory order will be made and dispatched within a few days. You can expect delivery within a week unless you have requested a rush order, then it will be with you in 2-3 working days. ...
Which shape petticoat or underskirt will work best with my gown?
To choose your petticoat shape, simply look at the silhouette of the gown and match this to the shape of your petticoat. If you are unsure which petticoat is best for you, we will be happy to advise you. Simply let us know which designer your gown is ...
Will my Veil Hide my Dress?
We use soft, sheer tulle to make our wedding veils, so they won't hide the decoration on your dress. Wedding veils do not need to be heavy or old-fashioned looking. Soft, delicate tulle and beautiful crystal, pearl or lace detail results in a light, ...
What is your minimum order?
We never ask stockists to place minimum orders with us, we would prefer you order the styles you love and build your collection at a pace you feel comfortable with. We look forward to working with you over many years, so you are always welcome to try ...