How do I Track my Orders?

1. On the homepage, click ‘Sign in’ at the top-right corner of the page and log into your account.

2. Go to your Account Dashboard by clicking on the ‘Account’ button in the top-right corner of the page.

3. Click on ‘Track Orders’.

4. On this page you will see a list of your most recent orders, alongside its ‘Order Status’ ‘Planned Ship Date’ and 'Tracking'. The tracking should show a link to the tracking information if available.

5. The ‘Order Status’ will change in real-time as your order is processed to the following:

Order status	Accessories	Dresses
Order received	Order has been received and confirmed	Order has been received and confirmed
In Production	The item is being made	The item has been ordered with our production facility
Awaiting dispatch	Your item will be dispatched soon	The item is on route from our production facility to our distribution centre
Dispatched	Your item has been sent	Your item has been sent

6. If you are concerned with the progress of your order, you can log a query by clicking on the lines you wish to find out more about and clicking on the ‘Order Query’ button, this will send a message to our customer service team, who will reply (via email) as quickly as they can. 

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